FAQ – Turtleson

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Returns & Exchanges

We stand behind every piece. Start a return or exchange online, or read the details below.

Start a Return or Exchange →

What does your quality guarantee cover?

At Turtleson, we stand by the craftsmanship and quality of every product. If an item falls short due to workmanship, material defects, or production issues, we'll make it right. Our guarantee does not cover general wear, accidental damage, improper care, or third-party alterations.

What is your return and exchange policy?

We offer complimentary returns and exchanges on eligible items purchased at Turtleson.com. Start your request within 30 days of the date you placed your order.

All sale items are final sale and cannot be returned, refunded, or exchanged. Please review our Fit Guide or contact Customer Service with questions before placing your order.

Eligible items must be in their original, unworn, unwashed, and unaltered condition, show no signs of wear or use, and have all original tags and size markers attached.

Start your request through our returns and exchanges portal. Eligible returns include a prepaid shipping label, and we ship exchanges at no charge. See our Returns & Exchanges policy for full details.

Product & Order Information

Sizing, gifts, gift cards, and the practical details of placing an order.

Where can I find sizing details?

Visit our Sizing Chart for garment measurements and fit information. You can also use our TrueFit sizing app located on every product page.

Can I return an item I received as a gift?

Yes, we offer exchanges for eligible gift returns. Sale items are final sale and cannot be returned or exchanged. Contact Customer Service for help.

Do you offer price adjustments?

We do not offer price adjustments on prior purchases, as our seasonal sales come with limited inventory and selections.

Do you ship internationally?

At this time, we do not offer international shipping.

Can I place an order by phone?

Yes. If you prefer to order offline, contact our Customer Service at 1-877-408-8353.

How do I redeem a gift card online?

Enter your gift card details in the "Coupon Code / Gift Card" box during checkout. Gift cards cannot be combined with discount codes.

What is your privacy policy?

Visit our Privacy Policy page for details.

Shipping Information

Orders will be processed within 4 full business days of the order being placed. Orders will not be processed or shipped on weekends or holidays. Embroidered items (including our collegiate collection) will be processed within 7 business days.

Standard Ground Shipping

$10.00 flat rate. Free Ground Shipping for all orders $200 or more.

Standard Ground Shipping orders will arrive within 7 business days (Monday through Friday, not including holidays). Standard shipping is available for orders to the United States (including Alaska and Hawaii) and Rural Routes. Shipping to APO/FPO addresses and U.S. Territories is not currently available.

2-Day Shipping

$25.00 flat rate for orders of any value.

Orders must be placed by 11am EST to qualify for same day shipping of non logo'd items. 2-Day shipping orders arrive within 2 business days (Monday through Friday, not including Saturdays or holidays). For Rural Routes and remote locations, 2-Day Shipping orders arrive within 4 business days. 2-Day Shipping is NOT currently available for orders to P.O. Boxes, Alaska, Hawaii, U.S. Territories, or APO/FPO addresses including during promotional periods. Also, some products may not qualify for 2-Day Shipping.

1-Day Shipping

$40 flat rate for orders of any value.

Orders must be placed by 10am EST to qualify for same day shipping. 1-Day Shipping orders usually arrive the following business day (not including Saturdays or holidays). For Rural Routes and remote locations, 1-Day shipping orders arrive within 3 business days. 1-Day Shipping is NOT available for orders to P.O. Boxes, Alaska, Hawaii, U.S. Territories, or APO/FPO addresses. Also, some products may not qualify for 1-Day Shipping.

Need to change an order?

While we cannot guarantee an order modification, please contact our Customer Care team by email or phone to request changes:

(877) 408-8353

Customercare@turtleson.com

Garment Care Guide

Turtleson garments are crafted from the finest materials and built to last. Proper care helps preserve their quality and longevity. Always refer to the care instructions on your garment's tag.

100% Cotton

Machine wash cold on gentle, tumble dry low. Hang wovens or lay sweaters flat to reduce wrinkles. Iron on low heat with steam if needed.

100% Wool

Dry clean or hand wash cold. Lay flat to dry. Avoid wringing or rubbing to maintain quality.

Polyester & Blends

Machine wash warm, tumble dry low. Iron on low heat if necessary.

Linen & Blends

Professional cleaning recommended. Use low heat when ironing; apply steam for stubborn wrinkles.

Leather & Suede

Professional cleaning only. Allow to air dry if wet, store in a cool, dry place. Avoid prolonged direct sunlight.

Shearling Lining

Spot clean gently with a damp cloth and clothing brush. Store in a cool, dry place.